[Remote] Analyst, Implementation Planning

Note: The job is a remote job and is open to candidates in USA. UPS is one of the world’s largest providers of transportation and logistics services, offering comprehensive logistics services and warehousing solutions. The Analyst, Implementation Planning role involves collaborating with customers to document operational processes, support new customer onboarding projects, and ensure compliance with quality standards.

Responsibilities

• Attend customer business requirement meetings and document customer-specific operational requirements, workflows, and expectations
• Collaborate with customers and internal stakeholders to gather, analyze, and document operational processes for new implementations
• Create first drafts of work instructions, process maps, and operational documentation using established company templates
• Facilitate internal review sessions to validate documented processes and incorporate stakeholder feedback
• Schedule and lead documentation review meetings with customers and internal teams using Microsoft Teams
• Present documented processes to customers and stakeholders to confirm accuracy and alignment with business requirements
• Revise documentation based on customer and internal feedback through final approval
• Coordinate document approval workflows and route completed documents through formal Document Control processes
• Ensure all documented processes comply with Good Distribution Practices (GDP), customer quality requirements, DSCSA serialization requirements, and cold-chain/temperature-controlled handling procedures, as required
• Support implementation planning and execution activities for new customer onboarding projects
• Perform operational assessments to identify process gaps, risks, and opportunities for improvement
• Update and maintain process documentation throughout project planning, UAT testing, and go-live phases of the project
• Support continuous improvement and operational excellence initiatives within the Implementation and Operations teams
• Manage multiple projects, associated documentation, and implementation deliverables simultaneously while meeting project milestones and deadlines

Skills

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Bachelor's Degree or equivalent experience preferred
• 3–5 years of experience in supply chain, logistics, healthcare distribution, pharmaceutical operations, medical device operations, or technical writing
• Experience developing SOPs, work instructions, process maps, and operational documentation
• Experience participating in customer requirements-gathering and implementation activities
• Experience meeting in person and via conference calls with UPS customers and their representatives
• Familiarity with document control processes and regulated documentation environments
• Strong facilitation and communication skills, including the ability to lead customer review meetings
• Proficiency with Microsoft Teams, SharePoint, and Microsoft Office applications
• Experience working in GDP-compliant healthcare, pharmaceutical, or medical device environments

Company Overview